Privacy Policy

Current Version: 1.0.0

Last Updated: April 1, 2026

Effective Date: April 1, 2026

1. Introduction

Heyday Ops LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Heyday, our employee scheduling and workforce management service.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information, including email address and phone number.
• Account credentials and authentication information.
• Employment and workforce information, such as job title, department, employee ID, schedules, availability, time-off requests, shift swaps, events, and related notes.
• Organization, role, permission, and account-administration information.
• Billing and payment information for account administrators.
• Communications, support requests, feedback, and survey responses.

When you use the service, we may automatically collect log data, device and browser information, IP address, access times, feature usage, preferences, interactions, diagnostics, cookies, and similar technical information.

3. How We Use Information

We use information to:

• Provide, maintain, secure, and improve the service.
• Create, authenticate, and manage accounts.
• Process scheduling, workforce, request, notification, reporting, and administrative workflows.
• Send account, security, schedule, product, policy, billing, and support communications.
• Process payments and billing.
• Monitor performance, debug issues, prevent abuse, and protect the service.
• Comply with legal obligations and enforce our agreements.

4. Communications

By creating an account or using the service, you may receive communications from us, including account verification, security alerts, login links, schedule notifications, shift assignments, request updates, service announcements, billing notices, and policy updates.

If you provide a mobile phone number, you may receive SMS/text messages for verification codes, two-factor authentication, urgent schedule notifications, shift reminders, and time-sensitive employment-related alerts. Message frequency varies. Message and data rates may apply. You may opt out of non-essential SMS communications by replying "STOP" where supported or by updating notification preferences. Opting out of transactional or authentication messages may limit use of some features.

5. How We Share Information

We do not sell personal information. We may share information with:

• Customer organizations, administrators, managers, and authorized users according to account roles and permissions.
• Service providers that help us provide hosting, payments, communications, analytics, support, security, and infrastructure.
• Third-party services you or your organization choose to connect to the service.
• Legal, safety, compliance, or business-transfer recipients when required or appropriate.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as needed to provide the service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and support legitimate business operations. When an account is closed, we may delete, anonymize, or retain information according to law, backup retention, contractual obligations, and operational needs.

8. Your Rights and Choices

Depending on your location and relationship to the service, you may have rights to access, correct, delete, export, or object to certain processing of personal information. To make a request, contact privacy@heydayops.com. If you use Heyday through your employer or organization, we may direct your request to that organization or require its authorization.

9. Cookies and Similar Technologies

We use cookies and similar technologies to maintain sessions, authenticate users, remember preferences, understand usage, and improve the service. You can control cookies through browser settings, but disabling cookies may limit some features.

10. Third-Party Services

The service may integrate with third-party services, including payment processors, communication providers, hosting providers, analytics providers, and authentication providers such as Google or GitHub. Those third-party services are governed by their own terms and privacy policies.

11. Children's Privacy

The service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take appropriate steps to delete it.

12. International Data Transfers

The service is operated in the United States. If you access the service from outside the United States, information may be transferred to and processed in the United States and other locations where our service providers operate.

13. California Privacy Rights

If you are a California resident, you may have rights under California privacy law, including rights to know, access, correct, delete, and opt out of certain uses of personal information, and the right not to be discriminated against for exercising privacy rights. We do not sell personal information. To exercise rights, contact privacy@heydayops.com.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting an updated version and changing the effective date. Material changes may also be communicated through the service or by email.

15. Contact Us

Questions about this Privacy Policy or our data practices may be sent to:

Email: privacy@heydayops.com

Address: 30 S 15th St Ste 1550 PMB 148814, Philadelphia, Pennsylvania 19102-4806 US

Data Protection Officer: dpo@heydayops.com